Experience
GOVERNORS STATE UNIVERSITY
- BUSINESS ADMINISTRATOR/ OPERATIONS COORDINATOR
Market, license, and distribute media courses to colleges and university across the country. Maintains accounting records of all transactions and resources used, payments processed, and services rendered. Plan and project media course content and format needs. Supervise student workers and act as liaison between distance learning departments at GSU and other Universities. Travel to conventions and consortium annual meetings to present media course options.
HERITAGE COMMUNITY BANK
Reviewed, created and implemented company policies and procedures; Researched and implemented marketing programs; Updated and maintained company website; Assisted Chairman and President with schedules and correspondence preparations; Assisted Human Resource Director with interviewing, screening, and training new employees; Processed payroll on ADP computerized system; Completed loan applications and reviewed credit reports; Opened new customer accounts, assisted with account maintenance and customer service issues; Coordinated executive and staff meetings/luncheons; Prepared and Maintained staff schedules; Prepared monthly Board of Directors’ financial reports; Designed excel accounting spreadsheets for office managers; Verified and processed Wire Transfers.
COOK COUNTY BUREAU OF HEALTH SERVICES
Supervised clerical and administrative staff; Interviewed, hired and trained staff; Coordinated continued education for employees; Created and maintained physician’s continued education database; Created and implemented departmental policies and procedures; Prepared monthly statistical reports, annual budgets and billing requisitions; Generated RFPs, reviewed specifications for contract items, submitted bids and contracts for Board review and evaluated contract fulfillment – post award; Processed payroll, handled customer service issues and coordinated patient care for diagnostic services; Created and maintained tracking databases; Assisted with JCAHO auditing preparations; Handled grievances between staff and management.
Reviewed, maintained and updated HMO contracts; Composed correspondence and flyers on behalf of the Managed Care Department; Performed customer service duties for the County Care Total Health Plan; Developed business forms and databases; Processed payroll for department heads; Tracked expenses and vendor invoices; Processed Cook County expenditure control forms; Assisted in hiring process for all departmental managers; Maintained employee records and prepared various statistical reports; Created and maintained departmental databases; Reviewed insurance claims for payment.
