Participants in Title IV Federal Financial Aid under the Higher Education Act of 1965, as amended, are required to direct students to a state agency for assistance with unresolved complaints. Related regulations require all Title IV participating institutions, regardless of the origin of their state authorization to operate, to comply with state agency complaint process and to communicate such information publicly. Under Federal rule 34 CFR 600.9 and 668.43(b), Title IV eligible institutions must make available to students or prospective students, upon request, a copy of the documents describing the institution's accreditation and state authorization. The institution must provide its students or prospective student with contact information for filing complaints with its accreditor and the state.
The IBHE online complaint site includes step-by-step instructions and key information about the complaint process.