From off campus, dial 708.534.HELP (4357)
When you dial H-E-L-P, the GSU Helpdesk consultant will ask for the following:
1. Name and affiliation with GSU (e.g., student, faculty, staff)
2. Location of computer
3. Phone number (s) where you can be reached
4. Purpose of call
5. Detailed questions about: a) software; b) network connection; c) error
The GSU Helpdesk consultant will issue you a ticket number. Please allow three working days before calling to check the status of your ticket. If you call and get voicemail, please follow numbers one to five as your guide.
Monday to Friday: 8AM to 10:30PM
Saturday: 9AM to 5PM
Sunday: 12PM to 5PM
Tutorials are available online: Student Tutorials
To contact Blackboard Support you can use the following:
If you need assistance with your Password:
Remote Access Tutorials also known as Virtual Private Network (VPN) and Remote Desktop Connection (RDC) instructions can be found on the ITS Tutorial Library
on the MyGSU portal. Scroll to the Virtual Private Network (VPN) and Remote Desktop Connection (RDC) accordion and click to view the tutorials.