Blackboard Known Issues(1)

These are the issues reported by users and are logged in the Blackboard Inc. Tech Support Known Issues Database.

System Version:
Blackboard Learn 9.1 Q2 2019 CU4

  • Assignments

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      Annotated PDF Not Available

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      Explanation of Issue:
      Instructors have the ability to add feedback using the Box tool, but users (both Instructors and Students) are unable to download the Annotated PDF.

      BoxKnownIssue

      Explanation of Resolution:
      Blackboard Inc.’s development team is currently working in a solution, but has not provided a release date/time. The only workaround is to view the feedback in Blackboard.

      As a workaround, users may try a different internet browser, such as Google Chrome or Mozilla Firefox or download the assignment from the Grade Assignment (Instructors)/ Review Submission History (Students) page.

      Errors with Box View

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      Explanation of Issue:
      When users access uploaded content using the file preview of Box, users will notice 502 responses or blank pages.

      BoxKnownIssue

      Explanation of Resolution:
      Blackboard is currently experiencing some service degradation on the Box View integration which would affect the inline grading experience resulting in 502 responses or blank pages. Our vendor, the Blackboard Inc. tech support team and the Box team are currently engaged and working on this issue to resolve it as soon as possible.

      As a workaround, users may try a different internet browser, such as Google Chrome or Mozilla Firefox or download the assignment from the Grade Assignment (Instructors)/ Review Submission History (Students) page.

      Assignments Do Not Accept HTML Files with Script Tag

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      Explanation of Issue:
      When students try to submit HTML files that contain script tags, they will receive an error message that will not allow them to submit.

      HTML Assignment

      Explanation of Resolution:
      Blackboard is functioning as designed. The filtering for tags inside the files is controlled by a filter class. The script tags inside the file uploads are not allowed, due to security fixes implemented into the codeline of the application.

      Students can add these HTML files to a .zip folder and upload to Blackboard. For more information regarding .zip files, you may access .zip files for PC or .zip files for Mac.

     

  • Course Navigation

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      Course Menu Disappears When Browser Window Becomes Too Small

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      Explanation of Issue:
      The Course Menu is not visible when the browser window becomes too small (under width of 1040 px). The tab appears to the far left of the screen and users must click the "Show/Hide Course Menu" tab each time the page reloads, or a new page is selected within a course.

      Course Menu

      Explanation of Resolution:
      Blackboard is functioning as designed. The Course Menu is automatically hidden at low screen resolutions. Due to mobile responsive design, screen width of 1040px and lower will cause Course Menus to be automatically hidden. To be displayed, they have to be manually expanded. Enter a Blackboard course and click the button above where the course navigation menu would normally be. This will reopen the menu.
      https://youtu.be/81zIluAVUaY

     

  • Mobile Apps

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      Inconsistent Grades in Blackboard Student App

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      Explanation of Issue:
      Please note that this issue is for grades over 100 points that use decimals. When Students proceed to check their grades within the Blackboard Student app, the first grade (Grade Overview) they will see is rounded to the nearest whole number. When Students click on the Grade Overview to view more details about their grade, they will notice the correct decmial grade.

      Inconsistent Grades in Blackboard Student Mobile App

      Explanation of Resolution:
      Students will have to select the Course Overview grade in order to see their true current total score.

     

  • Move/Copy Function

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      Move and Copy Function Does Not Update in Browse Window

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      Explanation of Issue:
      When using the Copy or Move function in a Content Area, the Browse window with the course menu links does not update with copies or moves that just took place. For more information regarding this issue, please view the video below.

      Move Copy Function

      Explanation of Resolution:
      As a workaround, you may either click twice on the Expand All icon ("+") or log out of Blackboard and log back into the course to display all nested folders.

      This issue has been verified as a software defect and will be reviewed by Blackboard Inc.'s Product Management to prioritize for a future release. There is not any further information on a resolution date at this time.

      Move Copy Function Resolution
     

  • Tests, Surveys, and Pools

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      Students Getting Kicked Out of Tests

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      Explanation of Issue:
      Please be advised that this entry is not related to a system issue, but is to show the cause of such incidents.

      By selecting ‘Force Completion’, students must complete the exam in one sitting. A student may get kicked out and not be able to return to the test by accidentally closing the browser, accidentally navigating away from the test, accidentally refreshing the test page, experiencing a computer crash, experiencing internet issues, etc.

      ForceCompletion

      Explanation of Resolution:
      Blackboard is functioning as designed. Force Completion is only recommended for proctored exams. We recommend Instructors leave the Force Completion option unchecked. If the student experiences technical issues with Force Completion unchecked, he/she would be able to return to the test and resume from their last saved entry.

      Incorrect Instructions in Test Availability Exceptions

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      Explanation of Issue:
      Instructions in Test Availability Exceptions for a Test suggest that Force Completion must be turned On, which is not the case.

      Click Add User or Group to search for course users and groups to add to the exception list. "Timer and force completion must be enabled in the previous test availability step to enable those settings for exceptions." If you choose to use groups, you must make the group unavailable if you do not want students to see group members. Click Remove all Exceptions to delete all exceptions for the test.

      Test Availability Exceptions

      Explanation of Resolution:
      Instructors should ignore "Timer and force completion must be enabled in the previous test availability step to enable those settings for exceptions." The instructions should not state that Force Completion is required.

      Downloaded Survey Contain HTML Code

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      Explanation of Issue:
      When Instructors download Surveys from the Full Grade Center, questions and student responses contain HTML code in the text downloaded into Excel.

      Explanation of Resolution:
      This is a Known Issue that is planned to be fixed, but does not have a known release date.

      Please contact GSU Blackboard Support to further assist.

     

  • VoiceThread

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      VoiceThread Link Unavailable in Learning Module Unless Edit Mode is Off

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      Explanation of Issue:
      When creating a VoiceThread in a Blackboard Content area, the VT link should be accessible to Instructors. This is true for Content Areas and within Content Folders. However, we did notice when adding a VoiceThread to a Learning Module, Instructors are not able to edit or access the link unless Edit Mode is OFF.

      VoiceThread Edit Mode

      Explanation of Resolution:
      The only workarounds at this time would be to build VoiceThreads inside of Content Folders, instead of Learning Modules or turn Edit Mode OFF. VoiceThread cannot determine your Edit Mode off. VoiceThread categorizes by email address, so even with Edit Mode OFF, Instructors will link into VoiceThread with their regular access.