Student Accounts and Billing Office
Student Accounts and Billing Office disseminates information relating to students' financial accounts including payment processing, account balances, fees, payment deadlines, payment plans, refunds, and holds. Additionally, the Student Accounts and Billing Office provides assistance with tax documents, such as the 1098-T form for educational tax credits.
Regular Business Hours
Monday through Friday 8:30 a.m. until 5:00 p.m.
Contact Us
1 University Parkway
University Park, IL 60484
Phone: 708.235.7604
Fax: 708.534.8450
Email: StudentAccts@govst.edu
Office Location: C1333
Student Accounts Staff
Lisa Kundla,
Assistant Collections Manager
Phone: 708.235.7424
Email: lkundla@govst.edu
Office Location: C1345
Althea Schamrowski,
Customer Service Rep./3rd Party Sponsorship Billing
Phone: 708.235.2167
Email: laschamrowski@govst.edu
Office Location: C1333
Deja Thomas,
Customer Service Assistant
Phone: 708.235.6870
Email:dthomas18@govst.edu
Office location: C1333
Student Accounts comprises three areas:
- Cashier's Office
- Perkins Loans Processing
- Student Account Processing
Further information regarding payment methods is communicated to students via the students’ University e-mail and is available at the University website via this link: Payment Methods.
Payment Plans
The University offers several payment plan options for each term through the online TouchNet system. A $40 non-refundable payment plan set-up charge will need to be paid at the time of enrollment in the plan.
TouchNet payment plans include a feature that will automatically deduct the monthly payments from the student’s or parent’s bank account, debit or credit card. When a checking or savings account is selected as the desired payment method, it is important to note that it will take up to 14 days once you enter your banking information (bank routing number and account number) to complete the verification process.
By enrolling in the plan, payments are scheduled and processed on the due dates without additional action needed on the part of the student or parent. If a payment declines or does not go through due to insufficient funds, the student’s account will be assessed a $25 late fee for each late installment. Failure to have met prior payment plan obligations may prohibit you from entering into a payment plan with the University for future semesters.
Failure to have met prior payment plan obligations may prohibit you from entering into a payment plan with the university for future semesters. Further information regarding payment plans is communicated to students via the student's University e-mail and is available at the University website via this link: Payment Plans.
Student Account Refunds
Students may be entitled to a refund due to excess of tuition payments, Financial Aid or if they drop a class within the 100% refund period. Federal regulations allow for this process to take up to 14 days to complete.
If you have signed-up for direct deposit, the refund amount will be directly deposited into the bank account on file. It is your responsibility to keep banking information current. If it is not current, it will delay the refund process. For more information on how to sign up for direct deposit, click here: Direct Deposit for Student Refunds.
If you did not sign up for direct deposit, the refund amount will be issued via paper check and will be sent to you via regular mail to the address on your student record. It is your responsibility to ensure the University has the correct mailing address.
Past Due Accounts and Financial Holds Policy
If a student has a past due balance, a financial hold prohibiting future registration may be placed on their account. For future registration, the balance must be reduced below the University's established thresholds, as follows:
Freshman - $2,000
Students who lives in campus housing - $2,500
All other students - $1,000
Periodic notifications are sent to the student if the balance remains unpaid. This notification explains the actions to be taken and the timeframe in which this action needs to be done. Account balances not paid by the designated due date may be sent to a debt collection agency and State of Illinois Offset System, assessed collection fees based on a percentage at a maximum of 39% of the debt, and all costs and expenses, including reasonable attorney's fees that the University may incur in such collection efforts. The University does not report past due debts to any credit reporting agencies, except as provided by federal law.
Tuition and Fee Payment Policy
Payment of Tuition and Fees
Payment due dates are term-specific. Tuition and applicable fees must be paid no later than the due date established for each term. A $100 late fee will be assessed to all accounts not paid in full by the due date. Information regarding these due dates is communicated to students via the student's University e-mail and is available at the University website via this link: Tuition Payment Deadlines.
Tuition and fees are assessed for each term at the time of registration. Any modification to class enrollments will result in a recalculation of tuition and fees. Please be aware that tuition and fees are subject to correction if any inadvertent errors are identified or if there is a need to include additional charges that were not initially accounted for. The University reserves the right to make necessary adjustments at any time to ensure all charges are accurate and fair.
Electronic statements are communicated monthly to students via the student's University e-mail and are available on the MyGSU student portal via this link: View Statement.
Non-payment of tuition and fees is not an acceptable method to notify the University of intent to drop classes. If you do not plan to attend GovState, it is your responsibility to drop your classes by the 100% refund deadline. Students who fail to drop their classes by the 100% refund deadline will be responsible for paying for the related tuition and fee charges.
Payment Methods
The University offers various types of payment methods: online, by phone, in person, and by mail. The University accepts cash, money orders, checks, credit (Visa, MasterCard, Discover, and American Express), or debit card payments.
Payments made via credit card and debit card will be assessed a non-refundable service charge of 2.95% (minimum $3) for domestic-issued cards and 4.25% (minimum $3) for international-issued cards.
We encourage you to contact the Financial Aid Office by phone at: 708.534.4480 or by email: faid@govst.edu and the Governors State University Foundation by phone at: 708.534.4128 or email: foundationscholarships@govst.edu and see if you are eligible to receive financial aid and/or scholarship. If your financial aid awards would result in a student refund, you have the option to apply such refunds against your previous balance.
Transcripts and Diplomas
All current and former students, regardless of their account balance, can request an official transcript and/or diploma. Further information on requesting an official transcript and/or diploma is available at the University website via the below links:
Transcript Service - Transcript Services
Diplomas - Diplomas
Current University students have access to their unofficial transcripts on the University portal at any time.