Faculty Class Collaborate Web Conferencing

This tutorial will discuss best practices for the best experience for Class Collaborate Sessions.

Open the Session Best Practices web tutorial to learn more.

This tutorial will discuss engaging students in a virtual session as if it were a face-to-face course.

Open the Get Started web tutorial to learn more.

This tutorial will discuss how to create a new Class Collaborate session.

Open the Create Sessions web tutorial to learn more.

This tutorial will discuss the different settings available for each Class Collaborate session.

Open the Session Settings web tutorial to learn more.

This tutorial will discuss how to track attendance in a Class Collaborate session.

Open the Attendance Reporting web tutorial to learn more.

This tutorial will discuss how edit a scheduled session or the course session.

Open the Edit Sessions text tutorial to learn more.

This tutorial will discuss how to enable your audio and video within a Class Collaborate session.

Open the Use Audio and Video in Session web tutorial to learn more.

This tutorial will discuss how to call the provided number and use your phone for audio.

Open the Call Into Session web tutorial to learn more.

This tutorial will discuss the different roles available in a Class Collaborate Session.

Open the Session Roles web tutorial to learn more.

This tutorial will discuss the different views in Class Collaborate: Speaker view, Tiled view and the new Gallery view.

Open the Video Views web tutorial to learn more.

This tutorial will discuss how to use the text-based communication skill in case there are users hesitant to speak in audio/video settings.

Open the Use Chat web tutorial to learn more.

This tutorial will discuss how to Share Application, Share Files, and Share Whiteboard. These sharing tools are only for Presenter and Moderator roles.

Open the Share Content web tutorial to learn more.

This tutorial will discuss where to find attendees, mute attendees, promote attendees, etc.

Open the Manage Attendees web tutorial to learn more.

This tutorial will discuss how to record in a session, how to download recordings, and where to access the recordings.

Open the Record Sessions web tutorial to learn more.

Though users may stream the recorded video using Class Collaborate, you may also download the video to a device. This allows users to edit the video (using a video editing software, such as Camtasia) and/or upload to another media streaming server (such as YouTube).

Open the Download Recordings text tutorial to learn more.

View data, such as the total count of hands raised during the session, the proportion of attendees has raised their hands during the session, the total count of sent chat messages during the session, and the proportion of attendees sent chat messages during the session.

Open the Session Engagement Insights web tutorial to learn more.

Since Class Collaborate is hosted within a web browser, we do recommend using Mozilla Firefox or Google Chrome for best use. In the event you experience technical issues, you may try using the troubleshooting techniques provided below.

• Close out any other applications or browser windows, especially any that may use your camera or microphone.
• Use the Google Chrome or Firefox browser. If you are already using one, try switching to the other.
• Check that your browser is fully up-to-date and supported (https://www.class.com/support/collaborate/participant/get-started/browser-support/).
• Make sure your browser allows third-party cookies – Google Chrome | Firefox
• Check your Audio and Video Setup to make sure your microphone is set up properly.
• Check the browser’s microphone and webcam settings to make sure the correct input is selected and that Class Collaborate has not been blocked.
• Clear your browser’s cache - Google Chrome | Firefox
• When in doubt, try restarting your computer.
• Disable AdBlockers and extensions, refresh your Class Collaborate session. If necessary try Chrome in an Incognito window or Firefox in a Private window.
• Home networking troubleshooting tips - https://support.class.com/s/article/Collaborate-home-networking-troubleshooting-tips